Front Desk

It’s important to support medical conversations and instructions with clear documentation using straightforward language on well-thought-out forms. Here are a few suggestions to help you get started.

Six tips that can help physicians collect on services not covered by third parties.

Improve your medical collections by communicating your policies up front.

After you finish this paperwork, there's even more paperwork.

Accepting payment via credit card is one way to improve patient collections. But medical practices must take precautions to ensure that their patients’ personal information remains protected.

Here are three simple adjustments that can help you ensure others understand what you're trying to convey. 

Here are six things you can do to enhance the experience patients have when they arrive to see you.

In this digital day and age, physicians need a model for governance and operations that enables them to quickly respond to changes in the market, test new ideas, and apply innovations more broadly to patients’ needs.

This Labor Day, take time to appreciate your staff and reflect on how to improve employee morale and work culture.

Use your front desk wisely to prevent problems later in the billing cycle.

An in-depth look at some of the most common billing mistakes in health care and what practices can do to avoid them.

Practices are facing stiff competition in health care these days, here are five ways to ensure your patients keep coming back.

It’s so important to step back, get off the emotional rollercoaster, and find perspective when it comes to monthly data.

Medical practices have to learn how to market to the modern-day patient, which is not easy when they are already overworked. Outsourcing is the answer.

Identify those small, insignificant areas of lost revenue; you'll be surprised how quickly these areas will add up.

If you aren't giving your front-office staff kudos on a daily basis, you need to look closer at how they schedule your patients.

Here are some operational steps you should take to ensure your strategic planning process isn't a waste of time.

As things start to pick up at her new practice, this doctor shares some of the challenges of her new practice model.

What would you say if I told you that the billing department should be the heart of your business?

Physicians applying for a business loan for their practice should know what they are getting themselves into before starting the process.

Calculating your practice's percent collections a different way can tell a very compelling story of the economic health of your business.

Some patients are going to give you trouble when it comes to paying on time. Here are some tips to get what you've earned.

There are two simple steps practices can take to improve front-desk collections from their staff in the age of the high deductible.

One MD found out recently what it's like to be on the other side of the patient-doctor encounter. What were her fellow patients saying about doctors?

More insured patients will be paying more out-of-pocket expenses and higher deductibles for their care. This could be bad news for docs.