Staff

Some practice administrators and physicians are under the belief they can get by with fewer back-office staffers. This may not be the case.

No one wants to fire someone, but sometimes it needs to be done. Here are six instances where a firing is justified.

Do you trust insurance companies to pay you properly and according to contract requirements? If so, review your EOBs from your payers, today.

Certified PAs and other healthcare providers can follow this simple assessment protocol to help with early detection of chronic kidney disease.

Hiring a relative is an easy way to fill an open position for many practices. Here are the reasons why NOT to do that.

A new law makes it so small practices can reimburse employees for premium expenses incurred for an individual health insurance policy.

Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.

Customer service has become an integral component of maintaining a successful practice. Here's how to improve the patient experience.

Before you discipline an employee's behavior, take a step back and see the "why" behind it. It could surprise you.

Healthcare providers, nurses specifically, were ranked by Americans as the most trustworthy profession. Congressmen were ranked the least.

The laws governing physician assistants in practice are downright ridiculous in some states. It's time for PAs to speak up and defend their right to govern themselves.

In our recurring blog "Inbox," we share comments from physicians and practice administrators telling us what keeps them awake at night.

Thinking of adding a new person to your staff or just replacing someone who left? Take these six steps.

As we look to 2017, physicians and practice owners can't afford to be quiet anymore. They must speak up if they want to improve their situation.

We compiled our readers' favorite practice management articles from the past year reflecting strategies and best practices.

Patients of all ages are demanding more dermatology services. Certified PAs are able to treat most patients and perform many procedures.

'Tis the season to celebrate the holidays with your staff. Practices must tread carefully, so that no one feels offended or excluded; here are some tips on how to do that.

One doctor thinks the Department of Veterans Affairs made a huge mistake in giving nurse practitioners independence practice authority.

The Department of Veterans Affairs granted certain nurse practitioners the authority to treat patients without physician supervision.

Most people do not enjoy confrontation, but giving vital feedback to staff is something that you need to do to succeed as a practice.

When engaging in new population health initiatives, ensure your practice is properly allocating its staff and expanding strategically.

Recent research indicates that PAs are an effective resource for hospitals to improve outcomes at a lower cost of care.

A recent case between a hospital and its former employee emphasizes the need for practices to make sure their handbook is not an accidental handbook.

OSHA recently introduced harsher penalties to employers who are violating workplace safety guidelines. Here's what you have to know.

In response to a recent article in The New England Journal of Medicine, one doctor weighs in on the problem he sees with the hospitalist system.