Karen Zupko

Front-desk embezzlement schemes are typically the result of loose collection protocols and minimal oversight. Don't be caught lacking

What to avoid, from cash controls to ignoring vital information.

Don’t leave the management and growth of your practice up to chance

How to build a robust governance agreement that can help your practice weather any storm.

If you don’t identify the coding issues, know that your potential buyer will.

Five questions managers and physicians should ask and answer before jumping into acquisition. 

Most physicians realize they can't just up and retire, but how exactly do you prepare for life after medicine?

Are you an older physician considering transitioning your practice to a new owner and/or retiring? Ask these five questions.

Developing this kind of document can let physicians know what expectations your practice has of them.

A governance agreement is necessary for practices with two physicians or 200 physicians. Here are the seven essentials of one.

Physicians are first concerned with treating patients. But they are also business owners. It is a mistake not to review potential areas of risk.

Great interview questions go beyond just asking about skill sets and previous job tasks. Here are eight that can single out stellar candidates.

A good vendor does more than just submit claims and hope for the best. Here are eight things you should expect from your medical billing service.

Patients nowadays will most likely search for a new physician online. Here's how to make sure they find great results about you and your practice.

Do you find your front-desk staff creating extra work for themselves when it comes to patient registration? Here are five ways technology can help.

Front-desk embezzlement schemes are typically the result of loose collection protocols and minimal oversight. Don't be caught lacking.

As anti-fraud efforts step up, there's little doubt that the OIG will be looking at your practice. Make sure your patient records accurately reflect physician services.

Many practices fail to appreciate the enormous value of strategic scheduling: a full schedule means a full day of revenue. Because even one missed patient makes a difference, we show you how to stack the deck in your favor.

Tips for testing job skills - before you hire.

Outsourcing billing operations can be a relief to a frazzled practice. But you need to do it right; after all, your practice’s revenue is at stake.

If you accept credit cards, and you should, you’ll want to be aware of these hidden fees that card processors charge.

Word of mouth -- always a powerful part of physician practice marketing -- is now louder and more important than ever, thanks to physician ratings Web sites and Internet-savvy, post-Boomer generation of patients.

You don’t need an expensive recruiter’s help to make good hiring decisions. Let’s look at the basics.

The keys to training new employees inexpensively are planning, organization, and maximizing existing resources.

Billing companies often try to convince physicians that outsourcing their billing is the only way to go. But, rest assured nothing is perfect.

In today's economy, there is increasing pressure to offer patients every possible method of making payment.

With the current economic downturn, expect your accounts receivable to increase -- maybe dramatically.

“Termination” is an ugly word, and firing employees is awkward and painful for everyone involved.

You want to make a good hiring decision without resorting to an expensive recruiter's help.