Patient Engagement & Communications

Patients leave for fixable reasons. Here are six of the most common ones and what your practice can do to keep patients coming back.

No-shows are frustrating, sure. But they’re also fixable, especially when you treat them like a systems problem instead of a patient-manners issue.

Patient satisfaction drives outcomes, revenue and reviews. A few simple communication tweaks can make patients feel heard and loyal.

Why responsiveness shapes patient experience, retention and operations in modern medical practice.

Neil Baum, MD, gives eight suggestions for how physicians can manage when their patients ask for a second opinion.

Effective communication and active listening enhance patient care, boost compliance and foster loyalty.

Neil Baum, M.D., discusses six ways to deal with angry patients.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Why improving wait times matters — and how your practice can do it efficiently.

Daniel Krajcik, D.O., MBA, a primary care physician with the Cleveland Clinic, joins the show to break down the real-world considerations of bringing rapid testing into the office.

American College of Physicians President Jason Goldman, M.D., MACP joins the show to talk about medical misinformation.

Krista Blackwell, Ph.D., joins the show to break down new CDC and American Heart Association reports on ultraprocessed foods.

Loren Adler, fellow and associate director at the Brookings Institution’s Center on Health Policy, joins the show to discuss how payer ownership is reshaping primary care and what it means for independent physicians.

A 2025 survey finds physicians cautiously embracing AI when it reduces burnout, speeds up documentation or cuts through red tape.

Jennifer Trilk, Ph.D., FACSM, DipACLM, joins the show to explain why medical schools should teach nutrition, physical activity and behavior change.

A strategic marketing plan can help your medical practice attract new patients, strengthen loyalty, and boost profitability. Learn how to create a cost-effective plan with clear goals, measurable metrics and proven tactics.

Easy-to-implement tactics to improve out-of-office communications with patients and save valuable time.

David Ford, CEO of CMA Physician Services, joins the show to explain how Medway helps independent physicians offload administrative burdens so they can focus on patient care.

Learn proven strategies to improve patient satisfaction in your medical practice by strengthening communication, reducing wait times, managing online reviews and engaging staff to create a smoother, more positive patient experience that drives retention and reputation.

Enhance your patient experience by mastering social listening and responding effectively to online reviews, both positive and negative.

Katie Russell, J.D., partner at Brown Immigration Law, joins the show to discuss how medical practices should respond if ICE agents arrive — and how to stay compliant while protecting patients and staff.

Online reviews shape a doctor's reputation, but unrealistic expectations from five-star ratings can lead to significant challenges. Learn to manage them wisely.

Manage challenging patients with professionalism and compassion, ensuring a positive experience for your health care team.

Kem Tolliver, CEO of Medical Revenue Cycle Specialists, discusses patient engagement and what she gleaned from the MGMA Leaders Conference 2025.

Your weekly dose of wisdom from the Physicians Practice experts.