Patient Engagement & Communications

Neil Baum, M.D., explains why physicians should build a social media presence to reach patients and counter health misinformation.

Sam Meckey of WestCX explains why no-shows are a communication design problem and how two-way automated reminders can recover lost revenue.

Identifying your ideal patient sharpens your marketing, strengthens doctor-patient relationships and drives practice growth.

Win back lapsed patients with EHR outreach, better service and low-cost community and digital marketing to grow your practice.

Learn how HIPAA, the Cures Act and Medicare incentives make patient portals nearly essential, and how to avoid information-blocking complaints.

Patients leave for fixable reasons. Here are six of the most common ones and what your practice can do to keep patients coming back.

No-shows are frustrating, sure. But they’re also fixable, especially when you treat them like a systems problem instead of a patient-manners issue.

Patient satisfaction drives outcomes, revenue and reviews. A few simple communication tweaks can make patients feel heard and loyal.

Why responsiveness shapes patient experience, retention and operations in modern medical practice.

Neil Baum, MD, gives eight suggestions for how physicians can manage when their patients ask for a second opinion.

Effective communication and active listening enhance patient care, boost compliance and foster loyalty.

Neil Baum, M.D., discusses six ways to deal with angry patients.

Pediatrician David Higgins, M.D., M.P.H., M.S., explains why true vaccine hesitancy is rarer than headlines suggest, how social media distorts the picture, and what physicians can do to rebuild trust one conversation at a time.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Why improving wait times matters — and how your practice can do it efficiently.

Paul Offit, M.D., joins the show to talk about the state of vaccine and public health skepticism, and what it means for physicians.

Daniel Krajcik, D.O., MBA, a primary care physician with the Cleveland Clinic, joins the show to break down the real-world considerations of bringing rapid testing into the office.

American College of Physicians President Jason Goldman, M.D., MACP joins the show to talk about medical misinformation.

Krista Blackwell, Ph.D., joins the show to break down new CDC and American Heart Association reports on ultraprocessed foods.

Loren Adler, fellow and associate director at the Brookings Institution’s Center on Health Policy, joins the show to discuss how payer ownership is reshaping primary care and what it means for independent physicians.

A 2025 survey finds physicians cautiously embracing AI when it reduces burnout, speeds up documentation or cuts through red tape.

Jennifer Trilk, Ph.D., FACSM, DipACLM, joins the show to explain why medical schools should teach nutrition, physical activity and behavior change.

A strategic marketing plan can help your medical practice attract new patients, strengthen loyalty, and boost profitability. Learn how to create a cost-effective plan with clear goals, measurable metrics and proven tactics.

Easy-to-implement tactics to improve out-of-office communications with patients and save valuable time.

David Ford, CEO of CMA Physician Services, joins the show to explain how Medway helps independent physicians offload administrative burdens so they can focus on patient care.