Operations

When holiday vacations disrupt practice work flow, make sure your staff is cross-trained and well informed.

Good customer service means a lot in healthcare and one hospital recently showed the power and importance of the “human moment” in healthcare.

It is easy to concentrate on what's wrong at your practice. But good communication between staff and management can cure many ills.

There are ways for physicians to avoid filing a report to the National Practitioner Databank (NPDB) when they are being sued for malpractice.

When redesigning a practice to improve efficiency, it’s important for this doctor to institute a model that maintains closer relations with patients.

We asked physicians and administrators what their resolutions were for 2016, either personal or professional. Here's what they said.

Your holiday can turn south if you allow employees within your practice to defraud your business. Watch out for these schemes.

Training staff to follow payer policies makes sense, but what happens when that negatively affects patient care?

Many industries survey their customers to find out how effectively they are meeting their needs. Medicine is no different.

Do you find your front-desk staff creating extra work for themselves when it comes to patient registration? Here are five ways technology can help.

This MD started writing down the time she entered and exited an exam room to track patient flow. The data revealed a lot.

ICD-10 is here, so be sure your medical practice is addressing all related issues to avoid a hit to your bottom line.

Good clinical outcomes require strong patient participation. One way to engage your patients is to improve their experience at your practice.

Doctors are used to making quick decisions, but when it comes to some tasks, you have to think ahead. Prep time is your friend.

One doctor is finding success in a seemingly rare place in healthcare: As someone who became a solo doc. She explains how in this blog.

In the era of team-based healthcare, it’s important for PAs to be used to the fullest of their capabilities. Here are six elements to make that happen.

What would your career and life be like if you could face your challenges with an assortment of resources that proved to be more than adequate?

A properly constructed and thoroughly analyzed patient satisfaction survey can help a practice retain its patient base.

Practitioners are used to applying SOAP notes to clinical problems, but they can be used effectively for business issues as well.

Planning on having a holiday party over the next few months? Here is a ten-point checklist that should keep the party fun and liability free.

We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.

In order for practices to maximize reimbursement in a value-based environment, clinicians and office managers must be on the same page.

Administrators must assert themselves, even if they’re in an awkward position as the head of business operations that still reports to a physician.

Staff members play an important role in a physician practice, but can also hurt its reputation. Make sure intolerance is not welcome at your practice.

In an era of team-based, value-driven care, everyone plays an important role in enriching the patient experience.