Operations

Don't be afraid of big data. Instead, use it to bring meaningful change to your practice to help patients and staff.

Avoid employee disputes against your practice before they start by steering clear of these four common bad habits by physicians and owners.

The nonsensical requests need to stop. They have progressed to a distraction and will soon become the reason physicians leave clinical practice.

Wondering what's appropriate to wear at your medical practice? Always feel guilty when you go on vacation? Let the Civility CEO help.

Make the transition to the ICD-10 coding system a lot smoother with just a few tweaks to your practice work flow.

Experts say there are common compliance misconceptions that are costing practices unnecessary time and resources.

Nine HIPAA missteps that experts say medical practices make every day.

Start planning now to make sure you have a well-rested and ready staff to handle the ICD-10 coding transition come Oct. 1.

If you believe billing processes need improvement in your practice, start by looking at the component steps of each task.

Creating access to quality patient care at a reasonable cost requires a systematic approach that involves both physicians and staff members.

As a physician, I depend on my clinical team to take care of the busy work. But I have a problem when staff make medical decisions without my input.

EHRs should allow your practice to maintain or improve your productivity. Here are five ways to make sure it doesn't do the opposite.

Patient feedback can help improve the quality of care physicians provide, and it can make physicians aware of changes they can make to improve their practices.

Sometimes, practices need to get a little creative when it comes to getting the daily work of seeing patients and running a business completed.

Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the "major payer" category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the "all payers" category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the Blues category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the Medicare category for 2015.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the top 20 in the Medicaid category for 2015.

If driving practice efficiency is in your game plan, technology investments to complement your EHR should be considered.

Available talent, specialty, and size are just three factors in deciding whether or not to outsource your practice's revenue cycle management.

You don't need practice advice, software, or seminars to make patients happy and loyal. You just need to be there when they need you. Here's how.

Patient satisfaction is doubly important now that it is a payment metric. Make sure you are doing everything possible to get the top scores you deserve.

Patient portals are not just a tool for your practice, they can also be the high-tech nucleus of daily operations and patient engagement.