Operations

To survive in a competitive marketplace and to meet value-based initiatives, your practice should brush up on its customer service.

You likely have a patient portal to meet meaningful use, but here's how to put it into practice to really help your practice staff and your patients.

Non-physician providers, if used properly, can add value to a practice's patient care as well as the bottom line.

New healthcare models rely heavily on teams. But how do you work together if you can't communicate effectively? Here's how.

Certain events, as we’ve seen recently, can have an effect on the personal safety of doctors, as well as harm their business and personal assets.

Medical practices shouldn't be afraid to innovate in order to take advantage of the opportunities created by the Affordable Care Act.

Healthcare continues to evolve, so in order for small medical practices to survive, physician owners and administrators need to embrace new roles.

Marni James of the Association of Independent Doctors explains how physician practices can remain independent in today’s environment.

The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.

Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.

Practices can no longer afford to be remiss about collecting outstanding patient balances, as high-deductible health plans are forcing patients to pay more.

Developing better patient collections processes depends not just on good staff policies and training, but the newest in HIPAA-compliant technology.

A recent N.J. Supreme Court case raises several issues around malpractice insurance laws and whether docs should disclose if they have it or not.

Studies show that positive reinforcement is far more powerful than negative directives. Here are seven positive ways to engage your staff.

If your staff is faced with a daily workload that leaves them frustrated and worn out, it may be time to think about outsourcing.

Unconventional choices in the past steered us to success in the present. But it’s the future that's looking murky for our independent practice.

One blogger looks at the problem of a practice being understaffed and how to solve that issue through basic arithmetic.

If you ask physicians the most intimidating part of their practice, many of them would state the challenge of online communication with patients.

Invigorate and reenergize your practice for the home stretch in 2015. Here are a few ideas to consider.

Here are three things St. Luke's Medical Group in Kansas learned about becoming a PCMH they'd advise others to keep in mind.

Your patients want convenience and ease of access but does telemedicine provide the all-important continuity of care?

A continuing discussion on philosophical books which will enhance critical thinking and communication skills - in healthcare and in life.

Being a primary-care doctor often means “minding the gap” for patients and serving as therapeutic reassurance for patients unsure of specialists’ plan of care.

What is the right amount of time off to give medical practice staff? Is there such a thing as being too generous?

Running a medical practice isn't just about caring for patients. As a physician leader you owe it to yourself to understand business principles.