Operations

Wondering how to handle unexpected drop-ins at work? Worried about romance at work? Let the Civility CEO help.

Protecting your practice from violence is a must, both for overall safety and to avoid penalties from the Occupational Safety and Health Administration.

Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.

This survival guide offers key activities to move a practice beyond reactive management and toward a proactive approach to optimize performance.

Frustrated with the way your payers' communicate with your practice? Here's a novel solution.

Physicians are experiencing frustration with federal quality care programs that tie patient satisfaction to physician compensation.

We all know it’s important to insert breathing room into our lives, so why is doing this so hard? It’s important to accept our limits.

Strategy is not just a document that is written and then filed away. To succeed, the whole practice must engage with it and live and breathe it.

We’re all willing to sacrifice one principle for another. As a practice leader, you must develop a framework to choose between competing values.

While there is no playbook for crisis management, here are three tips that will get you started if you are dealing with a situation in your practice.

Spending time and energy cajoling a payer to approve a medication or procedure can be time-consuming and interrupt your practice day.

Building the best support staff for a medical practice is no easy feat. Here are 10 questions to ask to find the right employees for long-term success.

Social media is the ideal platform to expand a physician’s visibility, provide better customer service, and has a numerous other benefits as well.

It's down to the wire for your practice in preparing for ICD-10. Here are five things to do now before Oct. 1.

Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Once practices have reports on their financial data, they should know what to look for and when to suspect underlying problems.

A recent case alleges one lab paid physicians improper fees to use their services. Make sure the same isn't happening at your practice.

To achieve revenue growth goals, practices should look at these five key areas and see where they currently stand.

An acquisition that comes from a failed business plan is a signal to physicians that you have to continually reevaluate the practice

What is a payroll leap year and does it apply to you? Learn the critical details of this payroll topic and what you need to do to comply for your practice.

As a doctor, your profession makes you more newsworthy and you are held to a higher standard. Not knowing this can cost you.

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

For practices, managing the change process is critical to success. Start emotionally preparing your team for the ICD-10 transition.

Seven physicians finish the sentence, "If I could change anything about practicing medicine…"