Operations

While there is no playbook for crisis management, here are three tips that will get you started if you are dealing with a situation in your practice.

Spending time and energy cajoling a payer to approve a medication or procedure can be time-consuming and interrupt your practice day.

Building the best support staff for a medical practice is no easy feat. Here are 10 questions to ask to find the right employees for long-term success.

Social media is the ideal platform to expand a physician’s visibility, provide better customer service, and has a numerous other benefits as well.

It's down to the wire for your practice in preparing for ICD-10. Here are five things to do now before Oct. 1.

Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Once practices have reports on their financial data, they should know what to look for and when to suspect underlying problems.

A recent case alleges one lab paid physicians improper fees to use their services. Make sure the same isn't happening at your practice.

To achieve revenue growth goals, practices should look at these five key areas and see where they currently stand.

An acquisition that comes from a failed business plan is a signal to physicians that you have to continually reevaluate the practice

What is a payroll leap year and does it apply to you? Learn the critical details of this payroll topic and what you need to do to comply for your practice.

As a doctor, your profession makes you more newsworthy and you are held to a higher standard. Not knowing this can cost you.

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

For practices, managing the change process is critical to success. Start emotionally preparing your team for the ICD-10 transition.

Seven physicians finish the sentence, "If I could change anything about practicing medicine…"

New technology offers the promise of boosting efficiency at your medical practice, but your staff holds the key to realizing its full potential.

Research reveals reporting discrepancies between primary-care and specialty practices. How can you improve the lines of communication?

Once implemented, an EHR can bring many benefits to a practice. But minor mistakes can cause major problems. Here's what to watch out for.

Many physicians don't use a patient portal. They should. A portal can offload a good portion of the front-end work for both staff and physicians.

The purpose of an organization chart is to depict the skeletal structure of your practice; including the functional relationships between your staff.

From 7 a.m. grand rounds to in-person meetings that should be conference calls, we're going beyond just saying "no." We are declaring our independence.

Taming your practice's accounts receivable can feel very overwhelming. Here are some great tips to make that task nearly effortless.

Well-trained, happy employees help the revenue cycle run smoothly. Here are some tips to ensure happiness happens.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.