Patients

You've seen a patient that you thought had insurance that you accept, but it turns out you don't. What is the best course of action to take?

Patient refund requests surely come across your desk. Here's how to know when to cut a check and when to hold onto the overpayment temporarily.

With every projection predicting a physician shortage, there may not be much of an upside to the impact of the Affordable Care Act for patients.

Simple strategies to help your patients manage their medications.

Physicians avoid dismissing patients for various reasons. What’s your main reason?

Don't miss out on easy income. Incorporating Medicare's AWV into your care plan helps both your practice and your patients.

Before you decide to terminate a difficult patient - give him the benefit of the doubt and try these techniques to mend the breac

Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.

One woman's declaration of love for her physician shouldn't mean dismissal. Or should it?

Not every patient who abuses prescriptions is just out for a good time or a quick buck. Here's how to recognize prescription-abusers, and what do to do about them.

Savvy prescription drug seekers who are denied by physicians have found a new venue for retaliation - social media.

Whether you've decided to retire, relocate, or retreat from practice, you can reduce the pain for your patients and staff by following these five guidelines.

Practices should work with an attorney to draft a policy for terminating the physician-patient relationship. Here is a sample to get you started.

Use this sample patient dismissal letter if a patient consistently fails to keep appointments, and you are forced to dismiss him from your practice, or for other reasons.

When it comes to patients taking your advice, sometimes it is easy, sometimes it is frustrating, and sometimes, it just won't happen.

The practice of medicine does bring with it patient encounters that do not always turn out the way we had expected or were trained for.

The best performing practices in the country tend to have more staff than practices doing less well. Why? More support staff means physicians can focus on seeing patients -- and bringing in money. Find out how your staff per physician ratio compares to national benchmarks.

Working in a medically underserved community helped me to appreciate my true worth as a physician.

I love working with physicians but they don’t always make it easy for those who work with them, whether it’s other physicians, lawyers, or consultants.

Many practices fail to appreciate the enormous value of strategic scheduling: a full schedule means a full day of revenue. Because even one missed patient makes a difference, we show you how to stack the deck in your favor.

While social media can help a physician's professional reputation grow, the misuse of social media by others can be destructive.

Before prescribing patients controlled substances, most of you require them to sign some sort of informed consent form. Do your forms contain enough information?

Are you competing with Dr. Google? Here's some advice on how to deal.

Albert Santalo of CareCloud and physician-consultant David Lee Scher discuss the evolution of technology, cloud computing, and mobile care coordination.

Health literacy is the ability to obtain, process, and understand basic health information and services. How many of your patients truly have a handle on their own healthcare needs?