Management & Administration

The more you ignore bad behavior the worse it's going to get; here's how to talk to your employees before they become toxic.

Keeping your staff in harmony and on the same beat requires stage-setting and a listening ear

No employer ― medical practice or otherwise ― is too small to need a comprehensive employee manual. Is it time to update yours?

Are your docs overstressed? Join the club. But there are things you can do to help prevent your physicians from becoming jaded.

I know that there are going to be significantly more codes with ICD-10, but will the rules change regarding how codes are assigned?

Here are six ways you can maximize your time and improve practice performance.

Our latest analysis of the annual ranking of payers based on hassle factor is here. The good news: Most insurers are paying faster, denying less, and making their processes more transparent. But there's still room for improvement.

A pleasant office décor is easier to achieve than you think.

Before looking for a new space to practice, evaluate the office you're in.

When I demonstrate that I care about the people I work with, they work harder for my patients.

Here's the data from our 2011 Staff Salary Survey.

We asked physicians, consultants, and staffers to share some of their best ideas on how to boost staff morale for $100 or less. Here are 20 of our favorites.

Tight staffing and lower reimbursement have made patient volume - and effective patient flow - an imperative. You'll need to be innovative to squeeze more patients into your doctors' day.

Whatever area of your practice needs improvement, consider lean thinking as a way to get the most out of your time - your patients, staff, and practice will be glad you did.

There's nothing more disruptive than hiring someone who doesn't work out. Here are some tried-and-true tips to head off disaster.

Is staff mediocrity costing you money? Here's how to fix it.

It isn't easy for practices to become accredited as a patient centered medical home. To help you assess your readiness and make the transition, here are a few guidelines to get you started.

You might feel more justified than most in taking out your frustration on others, but be careful - the emotional hangovers you might create can often have a long-lasting effect on your practice.

Coding questions? We've got the answers.

Medical practices have been slow to embrace the "customer comes first" mentality that defines corporate America - an operational oversight they can no longer ignore.

Inflation can be both good and bad for a practice. Therefore, understanding the nature of inflation can save your practice money.

Times are tight for small and large practices alike. But there are ways to supplement your income without selling out. Here are 10 ways you can leverage your skills to boost your income.

Opting for an in-house pharmacy or office dispensing can enable your practice to maintain higher profit margins, but before you jump onboard examine all the costs first.

Today's practice managers must plan proactively for the new year - finding new ways to cut costs and improve efficiencies.

Medical coding guidance on prevention planning; the ICD-10 transition; ABN advice; and more.