Patient Relations

Do you know how much you should spend on online marketing efforts? Determining cost is really a matter of examining your goals.

Informed consent traditionally attempts to indemnify liability. Without disclosing risk and cost, it creates it.

I hate to think that medicine will become like a cookbook, because there are so many things that just don’t fit inside the box.

The new focus on value-based reimbursement models has some wondering just where and how concierge medicine fits into the new paradigm.

Healthcare is two parts: the process and the outcome. The latter can get you sued, but how you handle and behave during the process can protect you.

Do you spend more time sorting out staffing issues than you do delivering patient care? If so, you might want to consider a different management style.

Do you have a specific dress-code policy implemented in your practice? If not, here's how to get started.

Telecommunication technology holds great promise in improving both patient outcomes and access to care. So what's the problem?

Staying on time is a challenge for this physician. But she concedes there are methods to improve her time management.

Adding advanced practitioners to your practice can grow your patient base and still allow for good patient relationships.

Want to get more involved in social media at your medical practice but not sure where or how to start? Here's some guidance.

The Anthem data breach illustrates the need for physicians to outline protocols in their practice to comply with new HIPAA reporting requirements.

Apologizing to a patient when an error occurs is critical to reducing malpractice risks, but it's very difficult to do the right way. Here are some tips.

Four key physician-patient communication problems increase the likelihood of a lawsuit. Here's what they are, and how to avoid them.

Providing excellent clinical care can reduce the likelihood of a lawsuit, but the clinical side is not the only area to focus on.

Taking time to build quality interactions with your patients can actually save you time, and help you become a more effective physician.

Group visits are an opportunity for busy practices to solve patient-demand problems, and to make sure patients get the care they need.

Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.

Getting your medical practice staff - and your patients - involved in the meaningful use process is important to successful attestation.

One of our patients recently died of a heroin overdose. Could we have seen this coming? What can we do now to help his family?

The “vaccine discussion” is always challenging. Here's how I respond to the common vaccine-related concerns that I hear from my patients' parents.

One of the most crucial aspects of patient relationships is understanding how our thinking as physicians compares to how patients tend to think about medical problems.

Wondering how to deal with sticky staff and patient situations? Ask The Civility CEO. She'll answer all your questions about conflict in your practice.

The recent changes in healthcare are starting to create more uniformity in healthcare models; but do we still need options for MDs and patients?

Don't avoid social media just because of HIPAA fears. Social networking, done right, can bring multiple benefits to your practice.