Staff

Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.

At many medical practices the risk of employee turnover is high. Here are four ways practices can better retain staff.

Why prioritizing personality and cultural fit is becoming more important when hiring at medical practices.

When you have two dynamic sets of employees at your practice who struggle to get along, what do you do? Here are tips to identify the problems and resolve them quickly.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

The AMA is discussing a resolution to severely limit scope of care by physician assistants. It's a solution in search of a problem and comes at a bad time.

When you are letting someone from your staff go, you must exercise caution.

Simple ways your medical practice staff can increase the likelihood patients will pay when presenting for appointments.

Here are five simple ways to get to know and appreciate a key member of your medical practice staff: your biller.

The unexpected can happen at your medical practice. But you can take proactive steps to get you and your team ready. Here's how.

Improve efficiency at your practice with these tips.

As nonphysician providers push for more responsibilities, physician organizations push back.

Don't put developing your HR strategies at the bottom of your do-to list. Done well, it can inspire a culture of cooperation and teamwork.

From dropping Medicare to open access slots for patients, I've received a lot of suggestions on how to help my medical practice. Here's what I think.

When you are on your way to burning out, and if you can't add a new hire to your medical practice, at least learn to delegate.

I love having a full schedule each day, but it's starting to affect appointments. How do I relieve a little pressure without too much negative impact?

Patients who feel disrespected or poorly treated are more likely to sue if there is a bad outcome. Here's how to encourage a more respectful office environment.

How do patients see your clinic? You may be surprised!

Practices are adjusting their staffing to accommodate new changes and deal with new challenges. Is your practice up to speed?

By taking a hard look at reducing costs for staffing, overhead, and technology at your medical practice, you may see increased physician compensation.

The most reasonable and productive regulation of physician assistants is to allow decisions regarding supervision in the hands of physicians and practice sites.

With a projected shortfall of primary-care physicians, it's time for alternate solutions to patient care. Nurse practitioners are one logical remedy.

Legal interpretations on corporate social-media policies are in flux. Here's what you need to know to keep your practice safe.

Your employees can get so overstressed they become crippled in their job performance. Here are some tips on identify, approaching, and working with your staff.

Our 2013 Staff Salary Survey results can help you determine how your practice’s reimbursement model compares to practices of similar sizes.

The physicians' oath not only predicts major federal statutes, but also reminds that a respectful team approach to healthcare is vital.

This short, handy checklist will help you be sure your new physician hire is welcome and ready to go on the first day at your medical practice.

Our 2013 Staff Salary Survey results indicate how practice size, location, and staffing relate to ACO participation.

Everybody at your practice has a role in the ICD-10 transition, but that doesn't mean they should all be coders. AHIMA's Kathy DeVault explains.

Staff burnout sometimes hits your best employees when you need them the most. Here's how to get burned-out staff excited about their jobs again.