Staff

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Locum tenens physicians share their tips for how practices can ensure a smooth transition when using temporary physicians.

Most practice staff would say the medical biller is more often than not in a bad mood. Here’s why.

Watch this video to learn how participating in an ACO is affecting physicians and staff at a five-physician practice in Hunt Valley, Md.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

My practice's medical assistant recently went on vacation and it was only in her absence that I realized the true impact she has for me and my patients.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.

A few tips on evaluating your office manager or department managers.

Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.

At many medical practices the risk of employee turnover is high. Here are four ways practices can better retain staff.

Why prioritizing personality and cultural fit is becoming more important when hiring at medical practices.

When you have two dynamic sets of employees at your practice who struggle to get along, what do you do? Here are tips to identify the problems and resolve them quickly.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

The AMA is discussing a resolution to severely limit scope of care by physician assistants. It's a solution in search of a problem and comes at a bad time.

When you are letting someone from your staff go, you must exercise caution.

Simple ways your medical practice staff can increase the likelihood patients will pay when presenting for appointments.

Here are five simple ways to get to know and appreciate a key member of your medical practice staff: your biller.

The unexpected can happen at your medical practice. But you can take proactive steps to get you and your team ready. Here's how.

Improve efficiency at your practice with these tips.

As nonphysician providers push for more responsibilities, physician organizations push back.

Don't put developing your HR strategies at the bottom of your do-to list. Done well, it can inspire a culture of cooperation and teamwork.

From dropping Medicare to open access slots for patients, I've received a lot of suggestions on how to help my medical practice. Here's what I think.

When you are on your way to burning out, and if you can't add a new hire to your medical practice, at least learn to delegate.

I love having a full schedule each day, but it's starting to affect appointments. How do I relieve a little pressure without too much negative impact?