Operations

It's time to say goodbye; here's how to do it without creating collateral damage

By emphasizing a team-oriented approach to healthcare and using PAs, we increase access to care for our patients.

Even if you've had a site for years, it's worth reevaluating what information lives there and update it from time to time.

A step-by-step guide to finding the right person for your practice

These days, everything from EHRs to PM systems are available via cloud computing. Is it time to ditch the servers and join the movement?

Make the most of patient complaints and compliments by communicating carefully with your team

Laurie Baedke, president and founder of Lifeworks Healthcare Group, provides tips and advice for creating a high performance culture at your medical practice.

Your practice’s biggest expense-and best asset-is your staff. Here’s how to ensure you’ve got the right staff in the right roles working as efficiently as possible.

Two case studies of disruptive physicians: One physician ends up in despair, the other ends up a great contributor to the practice. Find out what makes the difference.

Defunct payment policies, denied claims, and unchallenged audits all blled revenue from practices. Here's what it means and how to stop it.

Practice management consultant Rosemarie Nelson explains how to really understand your overhead and control your day.

Good practices have processes to support their people, technology to make the job easier, and governance to hold it all together.

Are the physicians in your office frequently bickering? A good relationship among the doctors might be the single-most important aspect to a successful group practice. Here's how practice administrators can keep the peace.

Author and demographics expert Cam Marston describes how your medical practice must adapt to treat patients of all generations.

Cory Sevin discusses the main characteristics of a change agent, key steps to take in leading change at a practice, and how to mitigate any adverse reaction to shifts in your office.

Adding ancillary services can be a great way to better service your patients and increase practice income. But do it the right way.

Walgreen's, Target, and other retail outlets are selling flu shots, physicals, and an ever expanding list of minor healthcare services traditionally provided in physician offices.

To simplify the healthcare dilemma as merely an offshoot of the drive for “profits” is certainly to understate the problem, though the words are not entirely off base.

Poor layout and cramped quarters can decrease efficiency and patient well-being - here are some simple, low-cost solutions.

A company's mission statement should represent the core values and ideals of the founders' vision for their practice.

A visit from the authorities does not necessarily mean that you have been or will be accused of anything improper, but it can hurt your reputation and your business.

Your view of compensation ― as a cost or as an investment ― can have a major impact on the long term growth of your practice.

Knowing what a triple net is ― and isn't ― will help practices understand the true costs of their office leases.

No employer ― medical practice or otherwise ― is too small to need a comprehensive employee manual. Is it time to update yours?

How much of a connection do you think there is between happy patients and favorable finances at your office?