Management & Administration

The best defense is a good offense. Arm yourself with knowledge on what new federal healthcare fraud and abuse measures mean for your practice.

Staff burnout sometimes hits your best employees when you need them the most. Here's how to get burned-out staff excited about their jobs again.

Boosting staff morale doesn't necessarily mean providing higher pay. Sometimes a little recognition and fun goes a long way.

Here's your guide to keep staff morale and productivity high despite stagnant salaries, reduced benefits, and added responsibilities.

Are our staff salaries in line with your peers? Find out with our 2013 Staff Salary Survey data.

More ways to improve your reputation as a great practice manager.

A step-by-step guide to performing an employee-satisfaction survey at your practice, plus nine sample questions to ask.

Boundaries are necessary for the effective and congenial operation of a medical office.

Across-the-board salary increases for staff send the message that stellar efforts will go unrewarded. Let employees know you value and expect excellence.

Here are some quick and easy suggestions from physicians and practice managers to make your practice more environmentally friendly.

It’s bought and installed, and you’re starting to use it. Mostly. Sort of. But are you really using your EHR to its fullest potential?

Here, we take a medical approach to recognizing symptoms of dissatisfaction, diagnosing the problem, and prescribing a solution.

These small tweaks will lead to blue skies for you and your staff.

Why hiring slow and firing fast will pay off big for your practice in the long run.

Sick employees can cause havoc in your operations, but only if you’re unprepared.

Here's how to prepare for the possibility that your vendor closes up shop.

Retaining quality employees at your medical practice doesn't happen automatically. Here's some help on keeping your best staff members in the fold longer.

Here are some cues you may be missing when it comes to your medical practice's culture and messages you may send to potential physician candidates.

Repetitive mistakes made by medical practice staff members are often not their fault.

Help your educated staff to apply what they learn in school to the real-life practice setting.

A look at some of the specific changes included in the HIPAA omnibus final rule that will impact your medical practice.

Ensure shifting between tasks at your medical practice does not harm accuracy or productivity

Evaluating medical office purchase alternatives based on cost is an incomplete analysis and likely to be misleading.

Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.

Here are some easy ways to inspire your staff to excel.

Most practices have no formal written approach to confronting physicians with medical issues. Here are some tips.

Don’t let your practice fall short when it comes to workplace safety policies and procedures. Here are some tips.

While the ICD-10 compliance date is nearly a year away, now is the time to begin training and education planning. Here are some tips.

Use this tool to identify, track, and monitor revenue-enhancement and cost-containment strategies.

Exit interviews tell you why good people are leaving – after they've left. Stay interviews help understand an employee's concerns while she is still on the job.