Management & Administration

A few tips on evaluating your office manager or department managers.

Our 2013 PayerView data, compiled by athenahealth, suggests difficult times ahead. Here are some steps to increase payer performance at your practice.

Vendor relationship management, done with purpose and thoughtfulness, can benefit any medical practice - large or small.

When you are letting someone from your staff go, you must exercise caution.

Know what your idea of perfection is and keep your practice moving toward it. Just don't let it be the enemy of real, achievable improvements.

Practices are feverishly working to control the rising costs of healthcare - effective care coordination can help.

The secret to getting reimbursed from federal and private payers for temporary physician coverage isn't such a secret after all.

Treating chronic pain patients in primary-care practices can involve some extra work, but done wisely, the benefit to the majority of patients far outweighs the potential for abuse.

Practice administrators should consider more than just the top-line revenue. It's all about effectively managing your resources.

Don't put developing your HR strategies at the bottom of your do-to list. Done well, it can inspire a culture of cooperation and teamwork.

The most successful medical practices in the future will be those that prioritize finding and cultivating physician leaders.

Patient access is getting increased attention through reform initiatives. Here are five steps you can take to make sure patients get appropriate access to care in your office.

The best defense is a good offense. Arm yourself with knowledge on what new federal healthcare fraud and abuse measures mean for your practice.

Staff burnout sometimes hits your best employees when you need them the most. Here's how to get burned-out staff excited about their jobs again.

Boosting staff morale doesn't necessarily mean providing higher pay. Sometimes a little recognition and fun goes a long way.

Here's your guide to keep staff morale and productivity high despite stagnant salaries, reduced benefits, and added responsibilities.

Are our staff salaries in line with your peers? Find out with our 2013 Staff Salary Survey data.

More ways to improve your reputation as a great practice manager.

A step-by-step guide to performing an employee-satisfaction survey at your practice, plus nine sample questions to ask.

Boundaries are necessary for the effective and congenial operation of a medical office.

Across-the-board salary increases for staff send the message that stellar efforts will go unrewarded. Let employees know you value and expect excellence.

Here are some quick and easy suggestions from physicians and practice managers to make your practice more environmentally friendly.

It’s bought and installed, and you’re starting to use it. Mostly. Sort of. But are you really using your EHR to its fullest potential?

Here, we take a medical approach to recognizing symptoms of dissatisfaction, diagnosing the problem, and prescribing a solution.

These small tweaks will lead to blue skies for you and your staff.