Operations

Here are the dos and don'ts of rewarding your hardworking employees.

Whether Hurricane Sandy impacted your medical practice directly or not, it is a clear reminder of the importance of business continuity planning.

Don't let your patients judge you by the dusty philodendron sitting in the corner. Use our easy checklist to make sure your waiting room measures up.

While Stark Law and the Anti-Kickback Statute can be confusing, simply following AMA Ethics Opinion 8.06 should set you on the right course.

Does your medical practice have one employee that has all of the answers? Here's why this is a dangerous process to support.

In the aftermath of Hurricane Sandy, healthcare experts discuss preparing for the future.

Putting together an employee handbook for your medical practice is not only a smart thing to do legally, but good for staff management.

Here are three simple tactics to improve responsiveness, productivity, and accuracy among your medical practice employees.

Meryl Luallin, of the SullivanLuallin Group, describes the benefits of shadow coaching for physicians receiving low patient satisfaction scores and/or complaints.

How can you make your print medical practice advertising better? Here’s how adding one line to my recent newspaper ad made it a raging success.

As part of a False Claims Act settlement, medical practices may enter into a corporate integrity agreement. Here's your guide to what that may entail.

You may think limiting visit questions will improve patient flow at your medical practice. Well, think again, as the problem is likely your operations.

One hospital rewards surgeons who finalize operative reports with golf balls, thus discouraging its objective by providing incentives for a different behavior.

Clear policies and processes for handling denials can affect your bottom line by improving your revenue cycle, decreasing staff costs, and increasing cash flow.

Many practices struggle to sustain the changes they made in Stage One. Here's how not to be one of them.

A healthy organization is crucial to success, but many practices are plagued by dysfunction.

Whether you work for a huge medical conglomerate or a small private clinic, you may not have much say regarding what you wear to do your job. You do, however, have full control over how you wear it.

Improving physician and staff communication is critical to Patient-Centered Medical Home Success. Here are some tips.

When something is discovered that an EHR should do, but doesn’t, the response is to devise a workaround vs. rebuilding or remodeling the system.

As a physician, undergoing the same procedures you order for patients can provide insight, empathy, and a lot of compassion.

Today, there are several ways to communicate with patients, but medical practices must choose wisely so the messages are properly received.

Here are three tips to prepare your medical practice for success in the 21st century.

Unless primary-care physicians can organize and affect change, private practice is doomed, says neurosurgeon Ben Carson of the Johns Hopkins Children's Center.

The phone bill, utilities, bank charges - dealing with these bills at your medical practice should mirror your personal approach.

In healthcare, size matters. That's always been true, but several factors are combining in many markets to accelerate the pace of provider group consolidation.