April 23rd 2024
Why a report to the NPDB can be bad news for physicians.
March 14th 2024
This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.
January 19th 2024
A practical approach when a patient requests a second opinion.
December 22nd 2023
December 1st 2023
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
The Doctor-Patient Relationship Isn't Always Smooth
I know I can't help every patient, but I try. But sometimes, some patients push me to the brink of frustration when they won't let me help.
Poll of the Week – More Respect in Concierge?
Practice Notes blogger Wayne Lipton recently wrote that patients in concierge practices have more respect for their doctors.
ACOs and the Potential Impact on Your Medical Practice
If an ACO comes knocking on the door of your medical practice, here are some pointers to assess your potential new partners.
Physicians in Concierge Practices Get More Patient Respect
Many doctors in traditional practices feel like Rodney Dangerfield: They don't get no respect. But physicians in concierge practices are different.
Easy Practice Management Improvement Tips for Physicians
This video interview with MGMA consultant Rosemarie Nelson is packed with simple ways physicians can better balance patient care and practice management.
Resolving Eligibility Issues at Your Medical Practice
You've seen a patient that you thought had insurance that you accept, but it turns out you don't. What is the best course of action to take?
Social Media in Healthcare: Finding the ROI
Dr. Russell Faust discusses the use of social media at your medical practice and how to get a true return on your investment of time and resources.
Five Health Information Technology Trends for 2012
Which tech tools are must-haves? And how much are practices paying for all those tech goodies? Our annual survey of more than 1,300 practices has the answers.
Working with Payers to Avoid Patient Visit Limit Bills
Here's how to make sure your patients do not receive a bill when your practice has gone over either the insurance visit limit or number of visits limit.
How Senior Friendly is Your Medical Practice?
Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.
How to Help Your Patients Manage Their Medications
Simple strategies to help your patients manage their medications.
What Medical Practices Can Learn from Retail Clinics
Retail, or minute clinics are seen by some primary-care practices as the competition, but they also have some great patient relations ideas your office can duplicate.
How the Pros Market Medical Practice Websites
Is your practice website getting the attention it should? Here are the top tips to get more visitors to visit you online.
How YouTube Can Boost a Physician’s Web Presence
These days, everyone in healthcare wants to jump on the Internet video bandwagon. Here’s how your practice can do it.
Make the Most Out of Medical Advice Websites
Is answering a stranger’s medical question online a waste of your time? Not necessarily. Here’s one way to do this profitably.
Setting up a Payment Plan with Your Patients
Looking for a simple tool to create a payment plan for your patients? Here's one to download and use at your medical practice.
Poll of the Week – What Patient Dismissal Dilemmas Do You face?
Physicians avoid dismissing patients for various reasons. What’s your main reason?
Balancing Bureaucracy and Patient Care as a Physician
We need patients to understand that while physicians don't always agree with the rules, we can't just skirt around them.
A Physician's Reception Room Reflects the Practice
The reception room delivers a strong message about practice attitudes, priorities, and competence. It may not be the message you want to send.
Managing Patient Referrals, Retention, and Risk the Disney Way
Lessons from Disney can offer physicians three key components to consistently create a positive patient experience.
Physicians Are a Critical Part of Patient Retention Too
Here are eight ways that physicians / providers can directly help improve patient retention rates.
EHRs: Weighing Incentives and What's Best for Patients
Incentive programs are great for EHR vendors, but are they always what's best for patients and physicians?
Improving Your Medical Practice Videos on YouTube
Here are some "can’t miss" elements to add to your YouTube videos when you promote your medical practice or educate patients.
Methods for Retaining Patients at Your Medical Practice
The two most important words for retaining patients at your medical practice are: customer service.
When the Doctor Becomes the Patient
Internist Sharon Berenfeld on what her non-Hodgkins lymphoma taught her about life on the other side of the stethoscope.
Medicare's Annual Wellness Visit: Tips for Your Practice
Don't miss out on easy income. Incorporating Medicare's AWV into your care plan helps both your practice and your patients.
Poll of the Week – Do You Ask Patients for Online Feedback?
Online ratings and reviews are powerful medical practice marketing tools. Do you take advantage?
Four Ways to Salvage the Physician-Patient Relationship
Before you decide to terminate a difficult patient - give him the benefit of the doubt and try these techniques to mend the breac
Patient Dismissal: The When, Why, and How
Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.
Choosing Patients to Rate and Review Your Medical Practice
How do you know which patients to ask for ratings and reviews? Here are four patient types to look out for when picking patient reviewers for your medical practice.