Patient Relations

I often write about when things go wrong at my medical practice, but it's time to focus on the positives for a change.

When the holidays roll around, how do you decide to decorate your practice? Here are some quick tips and thoughts to keep in mind.

Getting started with your own medical practice website or blog can be intimidating. Here’s a free tool that flattens the learning curve.

Don't diminish the value of your time as a physician. Concierge medicine can help make the most of that value and realize true patient revenue.

From paying our practice's no-show fee to requiring a referral, patients get angry at policies we make them well aware of. It's time for some responsibility.

Here are three primary reasons today’s physician must always be thinking of what’s next in marketing, promotion, and practice in general.

There are many misconceptions about what it takes to be effective in marketing a medical practice. The best approach is to have a plan - a comprehensive, written marketing plan.

Over the next month, your office will be inundated with treats and gifts for your medical staff. How much is enough? Here are some options to spread the goodwill.

How did doctors’ offices become the scapegoat when a prescription is not refilled or otherwise there when the patient shows up to the pharmacy?

With all of the upcoming holidays, a well-written and enforced cancellation policy is a must at your medical practice.

Hurricane Sandy shut down my medical practice for days, but luckily everyone is OK and business is returning to normal.

Noteworthy items from Physicians Practice.

Yes, your medical practice can accept gifts from the healthcare industry, but be aware of the rules before saying thanks. Here's some guidance.

Want to recruit new patients and increase referrals? Try these simple techniques.

EHRs are here to stay, so now physicians need to choose whether to use a laptop or a tablet at their medical practice. Here's what I do.

Social media doesn’t have to be intimidating. Here are some solutions to common mistakes that prevent physicians from being successful with social media.

Yesterday's risk models in healthcare are today's accountable care organizations, but the same issues still exist to find success for physicians and patients.

Don't let your patients judge you by the dusty philodendron sitting in the corner. Use our easy checklist to make sure your waiting room measures up.

Websites are no longer optional for medical practices, so here's a primer on how to make the best online first impression.

Pediatrician Helene Hubbard lays out her first term if elected U.S. president with a focus on the nation's younger residents.

Ophthalmologist Ari Weitzner outlines his platform if elected president, starting with cutting healthcare costs.

I'm witnessing more manipulation of the medical system these days and fear with growing strain on healthcare overall, more patients will get what they want.

profiles on doctor rating sites are boring, blank, or automatically filled out. Here’s how to make yours stand out and provide great value for patients.

By now you have likely encountered the term "Patient-Centered Medical Home" or PCMH. If you do not yet know what a "medical home" is, think of it this way - these are practices that use care teams to put the patient at the center of the healthcare delivery system.