Patient Relations

Which tech tools are must-haves? And how much are practices paying for all those tech goodies? Our annual survey of more than 1,300 practices has the answers.

Here's how to make sure your patients do not receive a bill when your practice has gone over either the insurance visit limit or number of visits limit.

Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.

Simple strategies to help your patients manage their medications.

Retail, or minute clinics are seen by some primary-care practices as the competition, but they also have some great patient relations ideas your office can duplicate.

Is your practice website getting the attention it should? Here are the top tips to get more visitors to visit you online.

These days, everyone in healthcare wants to jump on the Internet video bandwagon. Here’s how your practice can do it.

Is answering a stranger’s medical question online a waste of your time? Not necessarily. Here’s one way to do this profitably.

Looking for a simple tool to create a payment plan for your patients? Here's one to download and use at your medical practice.

Physicians avoid dismissing patients for various reasons. What’s your main reason?

We need patients to understand that while physicians don't always agree with the rules, we can't just skirt around them.

The reception room delivers a strong message about practice attitudes, priorities, and competence. It may not be the message you want to send.

Lessons from Disney can offer physicians three key components to consistently create a positive patient experience.

Here are eight ways that physicians / providers can directly help improve patient retention rates.

Incentive programs are great for EHR vendors, but are they always what's best for patients and physicians?

Here are some "can’t miss" elements to add to your YouTube videos when you promote your medical practice or educate patients.

The two most important words for retaining patients at your medical practice are: customer service.

Internist Sharon Berenfeld on what her non-Hodgkins lymphoma taught her about life on the other side of the stethoscope.

Don't miss out on easy income. Incorporating Medicare's AWV into your care plan helps both your practice and your patients.

Online ratings and reviews are powerful medical practice marketing tools. Do you take advantage?

Before you decide to terminate a difficult patient - give him the benefit of the doubt and try these techniques to mend the breac

Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.

How do you know which patients to ask for ratings and reviews? Here are four patient types to look out for when picking patient reviewers for your medical practice.

Negative posts / comments about a physician / practice will hurt, so here's how the professionals recommend you take action to preserve patients.

Not every patient who abuses prescriptions is just out for a good time or a quick buck. Here's how to recognize prescription-abusers, and what do to do about them.