Patient Relations

When patients come with their own cyber-diagnosis, physicians can order tests to satisfy them or simply take the time to explain why it is not needed.

What you do online matters - and medical boards are paying attention.

Both at home and at our medical practices, physicians could stand to adjust from "adult time" to "kid time," slowing down to be in the moment.

Angry words from a young girl taught me never to act without compassion for my patients and to never judge them.

The AWV yields three times higher reimbursement for physicians than the average outpatient visit, yet many physicians and patients are failing to utilize it.

There are various ways practices can raise awareness of their services. Have you used of any of them?

When it comes to patients taking your advice, sometimes it is easy, sometimes it is frustrating, and sometimes, it just won't happen.

By not promoting and advertising your practice, you’re withholding excellent care and expertise from patients. Here are some ways to correct that injustice.

Why physician practices should do more to take charge of their online image, and engage with patients electronically.

Identifying and dealing with potential patient payment issues preemptively and professionally …is the most important thing a practice can do to preserve its fiscal health.

The practice of medicine does bring with it patient encounters that do not always turn out the way we had expected or were trained for.

With the mushrooming litigation climate, and the advent of the Internet, patients are now bombarded with copious information about their care, and in particular their medications.

How do you nurture your practice and your new prospective patients at the same time? Here's a four-step method to guide you.

The greatest challenge will be for outpatient services and centers to continually adapt. Proactive adaptation will be rewarded. Reactive adaptation, or no adaptation, will be punished.

Many practices fail to appreciate the enormous value of strategic scheduling: a full schedule means a full day of revenue. Because even one missed patient makes a difference, we show you how to stack the deck in your favor.

I continue to be amazed by the complexity and layering of the medical bills associated with my short, elective, outpatient procedure.

How can you be expected to maintain four or more social media profiles while also running a successful practice? Here's some advice.

Thanks to new federal initiatives and the increased use of smart phones and tablets, more physicians are communicating with each other while on the go.

What every medical practice's prescription drug monitoring program should include.

Use this basic article structure to save time and energy when you sit down to write your next patient-education article for your practice's website.

You are in charge of what types of patients you attract and having clear goals makes this process flow more easily and simply.

Tending to the patient’s health in partnership with their fiscal health is the training ground for the inevitable shift from fee-based services to hybrid forms of reimbursement.

It’s cheaper to spend the time and money setting things up properly at your medical practice then to defend yourself when a problem arises.

As patient engagement efforts intensify, mobile health apps present opportunities. Are you taking advantage?

Payers are mobilizing their reimbursement models to ensure that they are paying only for "quality" and "efficiency" in medicine.