Patient Relations

Accountable care organizations are the latest magic solution offered by the federal government. Just don’t pull back the curtain!

As a physician, undergoing the same procedures you order for patients can provide insight, empathy, and a lot of compassion.

Today, there are several ways to communicate with patients, but medical practices must choose wisely so the messages are properly received.

Here are four tests for your medical practice to apply in deciding how to meet your obligation to LEP patients.

Neurosurgeon Ben Carson says there is no question health IT is extremely useful in saving healthcare dollars and is a major contributor of industry change today.

Before making any big changes at your medical practice, neurosurgeon Ben Carson advises you consult two important stakeholders: your patients and your staff.

Are you making the switch to paperless prescriptions? Here's guidance on preserving patient safety.

The Stark Law is clear on your medical practice and gifts from referring physicians, patients, and others. Here's what you need to know.

Is your medical practice staff taking the few minutes to verify patient benefits? If not, it could cost you thousands of dollars and an aged out A/R.

Patient-Centered Medical Homes seek to return primary care to the hub of care, but I wonder about the benefits for patients and if it truly reduces healthcare costs.

Though full disclosure and apology for medical errors is daunting for physicians, some say it’s the best step to take.

Presently, physicians and patients are primarily involved in treatment, not prevention. Is it time to swing the pendulum the other way?

Patients can become very confused when one doctor tells them to do one thing, and another tells them to do something else when treating the same issue.

Providing in-home care may add extra hours to your schedule as a physician, but it produces satisfied patients and great word of mouth about your practice.

Massachusetts' new disclosure, apology, and offer program aims to take some emotion out of medical errors for physicians and patients.

If you deliver a quality product and service to patients, they’ll tell others about it online. So are you ready to use those reviews at your practice? Here’s how.

With flu season fast-approaching, now is a perfect time for physicians' practices to evaluate their vaccination offerings.

Choose to be thankful for every patient that walks through your door, no matter your role at your medical practice.

In an emerging era of shared risk and performance-based remuneration, effective patient communication is important to survival and success at your practice.

More than two out of three physicians have adopted EHRs, but concerns remain.

The Medicare Annual Wellness Visit is an ideal time to talk to your senior patients about preventing adverse drug reactions.

Concierge medicine helps physicians tap into the value of their personal relationships with patients, despite worries to the contrary.

I appreciate the business my medical practice receives, but my staff and I also need to attend to our personal lives as well and we can't sacrifice that.

The Internet and a constant TV news cycle have created challenges for physicians in addressing all the information patients now have access to.